Knowledge Base 5. Proceed through each screen clicking ‘Next’ 6. When prompted click ‘Next’ to confirm the user id & server name. This step may take some time to complete, the ‘Please wait’ message continues to be animated throughout. Helpline: 0845 313 0233 Mon-Fri: 9am - 5.30pm, Sat: 9am - Midday Upgrading my Optinet^TM software